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Optimal seat selection
1. Passengers with infants: We offer baby bassinets on all of our wide body aircraft for our international routes, and will arrange for free one adult passenger plus the infant in our extra legroom seat. For more details or to apply for the bassinet, please contact Hainan Airlines’24-hour customer service hotline at +86-95339
2. Passengers who want to prepay for emergency exit row seats, must be physically and mentally able to provide assistance during an evacuation and meet the requirements of both the CAAC and Hainan Airlines.
(1) Passengers cannot be under 15 years old or over 65 years old;
(2) Passengers cannot weight more than 100kg (or are clearly overweight); passengers cannot be more than 190cm tall;
(3) Passengers must be willing to provide assistance in case of an emergency;
(4) Passenger must have the ability to read and understand the printed materials or pictorial information, and can carry out the instructions of crew members in case of an emergency;
(5) Passengers who do not meet the emergency exit row seat requirements due to their own reasons can apply for a refund at the ticket office directly at the airport.
3. Free seats can be reserved through Hainan Airlines official website or Hainan Airlines APP.
Please note: If your flight is rescheduled, then your original seat reservation will be cancelled, additionally if the type of aircraft model changes then the original seat you reserved may also be changed or unassigned, please confirm the seat number with our staff when you check in for your flight. Also you can log into the Hainan Airlines official website or Hainan Airlines APP to check your seat reservation information.
4.Due to safety reasons and load factors, the front row seats may be unavailable for advance selection.
(1) For domestic flights, seats can be selected one hour before the scheduled flight departure time, applicable classes (C, D, Z, I, J, R, W, Y, B, H, K, l, M, X, Q, E, P, V, N, G, S, O);
Preferential economy class seats (a, u, t) cannot be selected in advance.
(2) For international flights, seats can be selected one hour before the scheduled flight departure time, and there is no class restriction.
(1) The applicable routes and prices for paid seats are subject to the actual time of booking;
(2) Fortune Wings Club members cannot use overdraft points for the prepaid seat products or exchange points for beneficiaries;
(3) For international flights, the prepaid seats can only be refunded 48 hours or more before the scheduled departure time, and need to be refunded where the seat was originally purchased.
For international flights, the paid seats cannot be rescheduled or transferred, and cannot be refunded within 48 hours before the scheduled departure time (except for passengers who do not meet the requirements to sit in the emergency exit row, or due to changes with the flight causing the seat to be changed or unassigned).
For more details, please contact Hainan Airlines’24-hour customer service hotline at +86-95339
(4) If the original paid seat is unassigned due to flight schedule changes, ticket number changes, aircraft model changes etc., then a new seat can be purchased, but the original paid seat will need to be refunded where it was originally purchased.
7. Note: Some of our Boeing 787-9 models include premium economy class for rows 31-33, and these seats are not included in the paid seat product. The paid seat product for these models begins in row 34 which corresponds to the first row (31) of regular economy class.
8. Note: Some of our Boeing 787-9 models include additional extra leg room seats, which are in rows 31-34, these seats can be purchased or redeemed with points.
9. Passenger's travelling with infants, the distribution of oxygen masks are different depending on the model of aircraft, your seat might be reassigned to ensure there is an oxygen mask for both you and your baby, please confirm your seat when checking in for your flight.
10. The prepaid seat selection is only applicable for HNA flights with 880 E-ticket numbers.
11. Due to the epidemic prevention and control requirements, the first row of economy class is temporarily unavailable for some international flights. If there is a need to select the first row then please call According to the epidemic prevention and control requirements, some international departure routes do not support the front row seat selection service temporarily. If there is a demand for front row seat selection, then please contact Hainan Airlines’24-hour customer service hotline at +86-95339