Prepaid baggage

Passengers taking Hainan Airlines' non-stop flight from China to Europe, North America, Southeast Asia, and Oceania and selected domestic flight can purchase excess baggage 24 hours prior to flight scheduled departure time(before check-in). Comparing with paying for excess baggage at airport, purchase prepaid baggage in advance will enjoy discount. Notice! Connecting flights are not eligible to this product. This product is only applicable to flight ticket booking with 880 E-ticket for flights operated by Hainan Airlines.

Applicable conditions

1. Product description

(1)International Flights: Passengers can purchase 1 to 5 pieces prepaid baggage.

(2)Domestic Flights: Passengers can purchase extra baggage allowance by the following amount: 5KG/10KG/15KG/20KG/25KG/30KG/35KG. Each passenger can purchase maximum 35KG extra baggage allowance.

2. Applicable routes

(1)International (regional) flights(Both directions):

BeijingBoston
Seattle
Chicago
Las Vegas
San Jose
Toronto
Calgary
St Petersburg
Moscow
Berlin
Brussels
Manchester
Prague
Alama-Ata
Tokyo
Phuket
Tel Aviv
China Taipei
Bangkok
GuangzhouChina Taipei
HaikouChina Taipei
LanzhouChina Taipei
DalianChina Taipei
ShanghaiBoston
Seattle
Brussels
Tel Aviv
ChongqingNew York City
Los Angeles
Rome
ChengduNew York City
Los Angeles
ChangshaMelbourne
Sydney
Sapporo
Los Angeles
Xi'anParis
Rome
Tokyo
Melbourne
Sydney
China Taipei
ShenzhenBrisbane
Cairns
Auckland
HangzhouSapporo

(2)Domestic flight: Domestic flights, operated by Hainan Airlines(HU), depart from Beijing, Xi’an, Haikou, Taiyuan, Tianjin, Sanya, Urumchi.

3.Applicable classes

All classes

Notes

1.Prepaid baggage product does not include overweight and oversize baggage. Additional fees will be charged at airport if your checked baggage is overweight or oversize.

2.Prepaid baggage product is applicable to Hainan Airlines selected international and domestic routes only.

3.International and domestic connecting flights are not eligible to this product.

4.Infant passenger is not eligible to this product.

5.If you need invoice, please contact 95339 within 45 days after your trip.

Refund, Reschedule and Rebook

Refund

1. Before check-in: Prepaid baggage product can be refunded if the product is not used. Product can be refunded at original sales channel only. No refund fee.

2. After check-in: Prepaid baggage product can not be refunded after check-in.

Reschedule

1. Prepaid baggage product will be updated automatically with your flight ticket if you reschedule the flight ticket in same class.

2. Prepaid baggage product must be refunded first if you reschedule the flight ticket in different class, and purchase the product again by using the new flight ticket.

Rebook

1. If you rebook your flight ticket, prepaid baggage product can be refunded at original sales channel before flight departure. No refund fee.

For more information, please call 95339 or contact Hainan Airlines official ticket office.

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