1. Reservation Time Limit: The prepaid baggage service is accessible from the date of ticket issuance to 6 hours (inclusive) before aircraft departure and prior to check-in.

2. Reservation Instructions of International (Regional) prepaid Baggage:

(1) For each flight, passengers can purchase between 1 to 5 pieces of prepaid baggage.

(2) It is applicable to be operated by Hainan Airlines (HU) direct flights between Beijing, Shanghai, Xi'an, Haikou, Changsha, Chengdu, Chongqing, Guangzhou, Shenzhen and other cities to North America, Europe (and Russia), the Middle East, Australia, Asia, Africa and the China areas (Hong Kong, Macao and Taiwan).

(3) For system reasons, some overseas departing stations suspend the sale of prepaid baggage, and more details are available on system-supported routes.

3. Domestic Prepaid Baggage Booking Instructions:

(1) Passengers can purchase extra baggage allowance by the following amounts: 5KG/10KG/15KG/20KG/25KG/30KG/35KG. Each passenger can purchase a maximum of 35KG of extra baggage allowance.

(2) This notice applies to domestic routes operated by Hainan Airlines (HU) and domestic connecting flights where all segments are operated by HU. It excludes codeshare flights where Hainan Airlines is the marketing carrier. The notice does not apply to itineraries involving connecting flights with other airlines. For details on specific applicable routes, please refer to the information provided on the sales platform at the time of booking.

4. Notes:

(1) Prepaid baggage products are not available for overweight or oversized baggage (total dimensions exceeding 158 cm or weight over 23 kg) on international (regional) routes. If your checked baggage exceeds these limits, additional fees will be charged at the airport on the day of travel according to standard rates, with no discounts available.

(2) For both international (regional) and domestic flights, prepaid baggage is priced and charged in the currency of the country (region) of departure. The actual amount charged is subject to the system display.

(3) Refunds for prepaid baggage products can be requested free of charge before check-in but must be processed through the original issuing channel. After check-in (when the EMD is not in “Available” status), online refunds are not supported and you must first cancel check-in before processing the refund through the original issuing channel.

(4) Prepaid baggage products must be purchased and refunded in full. If you purchased 2 prepaid baggage items, you must refund both entirely and cannot refund just 1 item; If you purchased 10kg prepaid baggage allowance, you must refund the full 10kg and cannot get partial refund by kilogram.

(5) Within one month from the flight date, you may request an invoice (paper or electronic) by calling Hainan Airlines’ 24-hour booking hotline at 95339. Alternatively, you can download the Hainan Airlines APP to apply for an e-invoice online.

5. The reservation service is only applicable for 880 E-ticket HNA flights and is not available for non-880 E-ticket flights.

6. Exchange points for prepaid luggage:

(1) Applicable objects: Fortune Wings Club members themselves and their fellow members (they need to book the same seat code with the members) or the member beneficiaries. Fortune Wings Club members passengers can not use overdraft points to exchange products.

(2) Scope of exchange: Self-operated domestic prepaid luggage of Hainan Airlines, non-convertible international (regional) prepaid luggage (specific subject to the display on the page of exchange).

(3) After the successful exchange of prepaid luggage, in case of voluntary refund, rescheduling or change in the case of check-in, the amount of exchange of prepaid luggage will be invalid and the points will not be refunded.

(4) After the successful exchange of pre-paid luggage, in case of voluntary refund, rescheduling (not in the same cabin) or change without check-in, you can apply for return through the original exchange platform before the planned flight departure, and the points will be returned to Jinpeng account within 10 working days. The amount of prepaid luggage exchanged for the same cabin change points can be automatically changed with the ticket information.

(5) After successful exchange of prepaid luggage, in case of tary refund, rescheduled or change, it will be subject to the abnormal flight regulations.

(6) Other rules shall be implemented according to the prepaid baggage product rules.