Prepaid baggage

Passengers taking Hainan Airlines' non-stop international and regional flights and selected domestic flights can purchase extra baggage up to 6 hours before the scheduled departure time of the flight, and enjoy a discount compared to paying for the excess baggage at the airport directly.

Note: Connecting flights are not eligible for this product. This product is only applicable for flights operated by Hainan Airlines and for E-tickets starting with 880.

Applicable conditions

1. Product description

(1)International Flights: Passengers can purchase between 1 to 5 pieces of prepaid baggage.

(2)Domestic Flights: Passengers can purchase extra baggage allowance by the following amounts: 5KG/10KG/15KG/20KG/25KG/30KG/35KG.

Each passenger can purchase a maximum of 35KG of extra baggage allowance.

2. Reservation time limit: Must be purchased before checking in for the flight and from the date the ticket was issued up to 6 hours (inclusive) before the scheduled departure time of the flight.

3. Applicable routes

(1)International and regional flights: It is applicable for HNA self-operated direct flights departing domestically and departing from abroad.

(2)Domestic flights: It is applicable for HNA self-operated direct flights departing from Beijing, Xi'an, Haikou, Taiyuan, Tianjin, Sanya and Urumqi.

Notes

1. The Prepaid baggage product does not include overweight and oversize baggage. Additional fees will be charged at airport if your checked baggage is overweight or oversize.

2.Prepaid baggage product is only applicable for Hainan Airlines select international and domestic routes.

3. International and domestic connecting flights are not eligible for this product.

4. Infant passengers are not eligible for this product.

5. If you need an invoice, please contact 95339 within 45 days after your trip.

Refund, Reschedule and Rebook

Refund

1. Before check-in: The prepaid baggage product can be refunded if the product is not used. The product can only be refunded where it was originally purchased. Free to refund.

2. After check-in: The prepaid baggage product cannot be refunded after check-in.

Reschedule

1. The prepaid baggage product will be updated automatically with your flight ticket if you reschedule the flight ticket in same class.

2. The prepaid baggage product must be refunded first if you reschedule the flight ticket to a different class, then re-purchased using the new flight ticket.

Rebooking

1. If you re-book your flight ticket, then the prepaid baggage product can only be refunded where it was originally purchased. Free to refund.

For more information, please call 95339 or contact Hainan Airlines official ticket office.

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