Optimal seat selection
Hainan Airlines introduces “Optimal Seat Selection” on some international routes between China and Europe, North America, Russia, Australia, Southeast Asia and Taiwan. For a modest fee, passengers may select seats with additional legroom or front seats in the economy-class cabin. The numbers of seats are limited per flight and must be prepaid. For more details, please contact Hainan Airlines’24-hour service hotline at 95339 in China or ticket offices both inside and outside China.
Front row economy class seats and emergency exit row seats
1. Reservations principles: First come, first served.
2. Passengers with special needs: Bassinet will be arranged at the first row. Passenger who has ordered bassinet service can be arranged to the first row seat for free（only one allowed). If there is no available bassinet in the aircraft or the infant is over limits, passenger cannot get free first row seat.
3.Passenger who reserve emergency exit seat must satisfy all the conditions of non-special traveller set by CAAC. Furthermore, according to Hainan Airlines “Security Operation Management regulations” passenger should also meet the following rules: Qualified passenger aged form 15 to 60 who is willing and able to fulfill the obligations when emergency occurs.
Passengers may apply for refunds at the airport ticket office where conditions for sitting by the emergency exit are not met caused by the passenger’s own reasons.
4. The product can be refunded with no charge for the 48 hours prior to departure time(contain). Within 48 hours prior to departure time and after flight take-off, the product cannot be refunded (except irregular flights or that the passenger do not conform to seating in the emergency exit seats).
5. Because of the changes of aircraft models, the reserved seats might be changed or lost. Passengers can apply for a refund of the product.