Optimal seat selection
Hainan Airlines introduces “Optimal Seat Selection” on some international routes between China and Europe, North America, Russia, Australia, Southeast Asia and Taiwan. For a modest fee, passengers may select seats with additional legroom or front seats in the economy-class cabin. The numbers of seats are limited per flight and must be prepaid. For more details, please contact Hainan Airlines’24-hour service hotline at 95339 in China or ticket offices both inside and outside China.
Front row economy class seats and emergency exit row seats
|Flight Service||Applicable Seats||Price|
|Platinum member||Gold member||Silver member||Others|
Beijing = North America, Europe
Shanghai（Pudong）= Boston, Seattle,Brussels
Xi'an=North America, Europe, Australia
|the first row seats & safety aisle seats||Free||300CNY/10000 points||400CNY/15000 points||600CNY/20000 points|
|the front row seats in the economy-class cabin||Free||Free||Free||100CNY/3000 points|
|Beijing = Almaty
Beijing = Bangkok
|the first row seats of economy-class cabin||Free||150CNY/5000 points||200CNY/6500 points||300CNY/10000 points|
|Beijing=Taipei, Xi’an=Taipei, Dalian=Taipei, Lanzhou=Taipei, Guangzhou=Taipei, Xi'an= Tokyo(Narita), Beijing=Tokyo(Haneda),
Haikou = Taipei
|the first row seats of economy-class cabin||Free||100CNY/3000 points||150CNY/5000 points||200CNY/6500 points|
1. Reservations principles: First come, first served.
2. Passengers with special needs: passenger（only one allowed）who has ordered bassinet service can be arranged to the first row seat for free. If there is no available bassinet in the aircraft or the infant is over limits, passenger cannot get the first row seat for free.
3.Passenger who reserve emergency exit seat must satisfy all the conditions of non-special traveller set by CAAC. Furthermore, according to Hainan Airlines “Security Operation Management regulations” passenger should also meet the following rules: Qualified passenger aged form 15 to 60 who is willing and able to fulfill the obligations when emergency occurs.
Passengers may apply for refunds at the airport ticket office where conditions for sitting by the emergency exit are not met caused by the passenger’s own reasons.
4. The product can be refunded with no charge for the 48 hours prior to departure time(contain). Within 48 hours prior to departure time and after flight take-off, the product cannot be refunded (except irregular flights or that the passenger do not conform to seating in the emergency exit seats).
5. Because of the changes of aircraft models, the reserved seats might be changed or lost. Passengers can apply for a refund of the product.