Prepaid baggage

Hainan Airlines introduced Prepaid Baggage product for international and domestic flights. Passengers taking Hainan Airlines' non-stop flights from China to Europe, North America, Southeast Asia, and Oceania and all domestic flights can purchase excess baggage 24 hours prior to the flight scheduled departure time. Comparing with paying for excess baggage at airport, purchase prepaid baggage in advance can enjoy 20% off discount. Notice! International connecting flights are not eligible to this product .

Applicable conditions

  • 1. Product description

    (1)International Flights: Passengers can purchase 1 to 5 pieces prepaid baggage

    (2)Domestic Flights: Passengers can purchase extra baggage allowance by the following amount: 5KG/10KG/15KG/20KG/25KG/30KG/35KG. Each passenger can purchase maximum 35KG extra baggage allowance

  • 2. Applicable routes

    (1)International flights(Both directions):

    Beijing Boston
    Seattle
    Chicago
    Las Vegas
    San Jose
    Toronto
    Calgary
    St Petersburg
    Moscow
    Berlin
    Brussels
    Manchester
    Prague
    Alama-Ata
    Tokyo
    Phuket
    Tel Aviv
    Taipei
    Bangkok
    Guangzhou Taipei
    Haikou Taipei
    Lanzhou Taipei
    Dalian Taipei
    Shanghai Boston
    Seattle
    Brussels
    Tel Aviv
    Chongqing New York City
    Los Angeles
    Rome
    Chengdu New York City
    Los Angeles
    Changsha Melbourne
    Sydney
    Sapporo
    Los Angeles
    Xi'an Paris
    Rome
    Tokyo
    Melbourne
    Sydney
    Taipei
    Shenzhen Brisbane
    Cairns
    Auckland
    Hangzhou Sapporo

    (2)Domestic flights: All domestic flights operated by HU

  • 3.Applicable classes

    All classes

Notes

1.Prepaid baggage product doesn’t include overweight and oversize baggage. Additional fees will be charged at airport if your checked baggage are overweight or oversize.

2.Prepaid baggage product is applicable to Hainan Airlines selected international and domestic routes only.

3.International connecting flights are not eligible to this product.

4.Infant passenger is not eligible to this product.

5.Please contact 95339 to require invoice within 45 days after your trip. Free shipping.

Refund, Reschedule and Rebook

Refund

1. Before check-in: Prepaid baggage product can be refunded if the product is not used. Product can be refunded at original sales channel only. No refund fee.
2. After check-in: Prepaid baggage product can not be refunded after check-in.

Reschedule

1. Prepaid baggage product will be updated automatically with your flight ticket if you reschedule the flight ticket in same class.
2. Prepaid baggage product must be refunded first if you reschedule the flight ticket in different class, and purchase the product again by using the new flight ticket.

Rebook

1. If you rebook your flight ticket, prepaid baggage product can be refunded at original sales channel before flight departure. No refund fee.
For more information, please call 95339 or contact Hainan Airlines official ticket office.


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